訂單/售後查詢 Order Inquiry
1. 訂單運送查詢 :
你可以點按右上會員登入查閱訂單資訊，包括訂單編號、快遞運單編號等等。
(輸入電郵後系統將自動傳送登入密碼給你)
我們會在下單後2個工作天內將訂單寄出，並以電郵向您發送訂單詳細確認資訊。
訂單寄出後，您將會收到連同快遞運單編號的電郵。
假如找不到電郵，您可在電郵裡搜尋由 onlineservice@octogambol.com 發出的電郵。
/ 或
檢查一下”垃圾郵件”區域
/ 或
填妥頁面底部的表格，讓我們進一步為您跟進。
在順豐快遞網站輸入快遞運單編號以追蹤訂單運送情況:
👉🏻訂單追蹤
2. 快遞追蹤訂單訊息顯示不能查閱 :
一般訂單寄出後於一個工作天後才會更新，如果您在1~2天後還是不能追蹤訂單，請填妥頁面底部的表格，讓我們進一步為您跟進。
3. 追蹤快遞時顯示"客戶提供的清關文件不齊全" 或 維持多日顯示"清關進行中"
(台灣地區) :
請確認已進行實名認証及申報包裹相符，完成後請等待派送。
假如未進行實名認証，請下載以下台灣海關官方 APP
< EZ WAY 易利委 >
並注冊進行實名認証及確認委託。
您也可按以下連結下載APP (IOS)
👉🏻點按下載
假設您在EZ WAY內沒有看到有關訂單包裹，
請點按右上會員登入查閱訂單資訊，
再次核對訂單實名 及 電話，
是否與EZ WAY內所登記的相同無誤。
如有誤，請填妥頁面底部的表格，讓我們為你協助。
4. 收到的訂單中的商品不符/有問題 :
很抱歉您遇上這個情況，請放心，請填妥頁面底部的表格，我們會盡快為您跟進及處理。
1. Order Shipping Inquiry
Accessing Order Details: Click the "Account" icon in the top-right corner to view your order information. Once you enter your email, the system will automatically send a login password to you.
Processing Time: Orders are typically dispatched within 2 business days. A confirmation email with your order details will be sent upon purchase.
/
Tracking Your Shipment: Once your order has been shipped, you will receive an email containing your tracking number.
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Missing Emails? If you cannot find the email, please search your inbox for messages from onlineservice@octogambol.com or check your "Spam / Junk" folder.
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Need Further Help? If you still need assistance, please fill out the form below, and we will follow up with you shortly.
Track Your Order: Enter your tracking number on the SF Express website:
2. Tracking Information Not Updating
Tracking information usually updates one business day after dispatch. If your order status does not update after 1–2 days, please fill out the form below so we can investigate the status for you.
3. Incorrect or Faulty Items Received
We sincerely apologize for any issues with your order. Please rest assured that we are here to help. Kindly fill out the form below with the details, and we will prioritize your case and handle the resolution as quickly as possible.